PRIVACY POLICY 

At Lychee Label, your privacy is extremely important to us. This Privacy Policy document describes the types of information that are collected and recorded by Lychee Label and how we use it.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information we Collect

When you interact with our website, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and transaction details

• Any information you voluntarily provide through forms, chat, or customer support

You may visit our website anonymously. However, certain features such as placing an order require you to provide personal information.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Communicate with you regarding your order, delivery, or queries

• Improve our website and customer experience

• Send order updates, promotions, or important service notifications

• Prevent fraud and ensure secure transactions

We do not use your data for any unlawful purpose.

3. Payment Security

All online payments made on Lychee Label are processed securely through trusted third-party payment gateways such as Stripe, Razorpay, or other authorized providers.

We:

• Do not store your credit/debit card details

• Do not store your CVV

• Comply with industry security standards

Your payment information is encrypted and handled directly by the payment gateway provider.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure servers

• Encrypted data transmission

• Restricted access to sensitive data

• Regular security updates

Only authorized personnel have access to personal information.

5. Do We Share Your Information?

We do not sell, trade, or rent your personal information to others.

Your information may only be shared with:

• Logistics and delivery partners for order fulfillment

• Payment gateway providers for payment processing

• Legal authorities if required by law

All third parties are required to keep your information confidential.

6. Cookies & Tracking Technologies

We use cookies to:

• Understand user preferences

• Improve website performance

• Analyze traffic and usage

You can choose to disable cookies through your browser settings.

7. Data Retention

We retain your personal information only for as long as it is necessary to:

• Fulfill orders

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our policies

You may request deletion of your personal information, subject to legal obligations.

8. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (where legally permissible)

• Withdraw consent for marketing communication

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Lychee Label does not knowingly collect any personal information from children under the age of 13.

Our website and services are intended for individuals aged 13 years and above.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with immediate effect. Users are encouraged to review this page periodically.

12. Legal Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India.

13. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Brand Name: Lychee Label

Website: www.lycheelabel.com

Email:… lycheelabel25@gmail.com

        This version is:

• Safe for e-commerce

• Suitable for India-based businesses

• Professional & brand-aligned

• Stripe/Razorpay compliant

• Clean, clear, and legally structured

TERMS & CONDITIONS — LYCHEE LABEL

Welcome to Lychee Label. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions.

1. General

By using this website, you confirm that:

• You are at least 18 years old, or using the site under parental supervision.

• You agree to comply with all applicable laws of India.

We reserve the right to update these terms at any time without prior notice.

2. Products & Availability

• All products displayed are subject to availability.

• We reserve the right to limit or cancel quantities at our discretion.

• Colors may slightly vary due to lighting, screen resolution, and photography.

3. Pricing & Payments

• All prices are listed in INR (₹).

• Prices may change without prior notice.

• Payments are processed securely through trusted gateways such as Razorpay, Stripe, UPI, Cards, and Net Banking.

• We do not store any card details.

4. Orders & Confirmation

• Once an order is placed, you will receive a confirmation via email or WhatsApp.

• Lychee Label reserves the right to cancel any order due to:

• Stock unavailability

• Payment failure

• Pricing errors

• Suspected fraudulent activity

5. Shipping

Shipping timelines and policies are explained separately in our Shipping Policy.

6. Returns, Refunds & Exchanges

All return, refund, and exchange rules are covered under our Return & Refund Policy.

7. Intellectual Property

All content on this website including:

• Logos

• Designs

• Images

• Text

• Graphics

is the exclusive property of Lychee Label and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

• Provide false or misleading information

• Attempt unauthorized access

• Misuse any content or services on the website

9. Limitation of Liability

Lychee Label shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms & Conditions shall be governed by the laws of India.

11. Contact Information

For any queries related to these Terms & Conditions, please contact:

📧 info: lycheelabel25@gmail.com

RETURN & REFUND POLICY 

At Lychee Label, every piece is created with care. Please read our return & refund terms carefully before placing your order.

1. Returns

We accept returns only if:

• You received a damaged, defective, or incorrect product

• You notify us within 48 hours of delivery

• The product is:

• Unworn

• Unwashed

• With original tags and packaging

Returns will not be accepted for:

  Change of mind 

 • Size issues (unless wrong size sent) 

 • Slight color differences 

 • Customized or made-to-order items

 • Sale items

 2. Return Process 

 To initiate a return: 

 1. Email us at info@lycheelabel.com 

 2. Share: • Order ID 

 • Clear unboxing video/photos 

 • Reason for return Once approved, our team will guide you with return instructions. 

 3. Refunds 

 • Refunds are processed only after product inspection.

 • Approved refunds will be credited within 7–10 business days to the original payment method. 

 • Shipping charges (if any) are non-refundable.

 4. Exchanges 

 • Exchanges are allowed only for:

 • Manufacturing defects 

 • Incorrect product received 

 • Subject to stock availability. 

 5. Cancellation Policy

 • Orders can be cancelled only within 12 hours of placing the order
• Once shipped, orders cannot be cancelled 

 6. Non-Returnable Items 

 • Customized pieces

 • Made-to-order designs

 • Discounted or sale items

 • Accessories (if applicable) 

 7. Final Decision Lychee Label reserves the right to make the final decision on all returns and refunds. 

SHIPPING POLICY 

 This Shipping Policy applies to all orders placed on our website. 

 1. Order Processing Time 

 • Orders are processed within 2–4 business days 

 • Made-to-order items may take 7–14 business days depending on the design 

 2. Shipping Timeline 

 • Metro cities: 3–6 business days 

 • Other locations: 5–10 business days Timelines may vary due to: 

 • Weather conditions 

 • Courier delays

 • High-demand periods 

 3. Shipping Charges

 • Shipping charges (if applicable) will be calculated and displayed at checkout. 

 • Free shipping may be offered during promotions. 

4. Courier Partners We ship through reliable third-party courier services to ensure safe and timely delivery. 

5. Order Tracking Once your order is shipped, you will receive: 

 • Tracking ID

• Courier partner details 

 6. Incorrect Address Lychee Label is not responsible for delivery delays or losses due to:

 • Incorrect address

 • Incomplete contact information 

7. Delivery Issues If you experience: 

 • Delay

 • Damaged package

 • Missing item Please contact us within 48 hours of delivery at: 📧 info lycheelabel25@gmail.com